Shipping policy

SHIPPING POLICY
Travel Storage & Organization Products (Personal Use) — Compression Bags, Shoe Bags &
Toiletry Bags
Store: xrm10v-yq.myshopify.com
Contact Person: Bruno Miguel
Customer Support: [email protected]
Business Address: Rua Santo André Lugar Das, R. de Arcas, 4620-134 Lousada, Portugal
1. Overview
This Shipping Policy explains how we process, ship, and deliver orders of travel storage and
organization products — including vacuum/compression storage bags, travel shoe bags, and
hanging toiletry bags — for personal use. By placing an order at xrm10v-yq.myshopify.com, you
agree to the terms below.
2. Processing Time
• Orders are processed within 1–3 business days (Monday–Friday, excluding Portuguese public
holidays) after payment confirmation.
• You will receive an order confirmation email once your order is placed and a shipping
confirmation email with tracking information once your order has been dispatched.
• During peak seasons (e.g., holidays, major sales events), processing may take up to 5
business days. We will notify you of any significant delay.
• If an item is out of stock or on backorder, we will contact you by email with an estimated
restocking date or offer a refund or alternative product.
3. Shipping Methods & Estimated Delivery Times
We ship via trusted international and local carriers (e.g., CTT Portugal and international express
partners). Estimated delivery times below are in addition to processing time:
Destination Estimated Delivery Shipping Method
Portugal (mainland) 2–5 business days Standard / Express
Portugal (Madeira & Azores) 4–8 business days Standard
European Union 3–7 business days Standard / Express
United Kingdom & Europe (non-EU) 5–10 business days Standard
North America 7–14 business days Standard / Express
Australia & New Zealand 10–20 business days Standard
Rest of World 10–25 business days Standard
Note: Delivery times are estimates and may vary due to customs clearance, local postal service delays,
weather, or other circumstances beyond our control.
4. Shipping Costs
• Shipping fees are calculated at checkout based on destination, weight, and shipping
method.
• Free standard shipping is available on orders over a specified threshold, where advertised on
our store.
• Express shipping upgrades are available at an additional cost, where offered.
5. Order Tracking
• A tracking number will be emailed to you once your order ships.
• Please allow 24–48 hours for the tracking information to update after dispatch.
• If your tracking shows no movement for more than 7 business days, contact us and we will
investigate with the carrier.
6. Customs, Duties & Taxes (International Orders)
• For orders shipped outside the European Union, the customer is responsible for any import
duties, customs fees, VAT/GST, or other taxes charged by the destination country.
• We are not responsible for delays caused by customs clearance. Refusal of a shipment due to
unpaid customs charges does not qualify for a refund of shipping costs.
7. Shipping Restrictions
• We currently do not ship to P.O. boxes in certain regions or to countries under international
trade restrictions.
• Some remote areas may incur longer delivery times or additional surcharges; if applicable, we
will contact you before dispatch.
8. Lost, Delayed, or Damaged Shipments
• Lost packages: If a tracked package has not been delivered within 30 days of dispatch, contact
us and we will file a claim with the carrier and offer a replacement or full refund.
• Damaged packages: If your order arrives damaged, please take photos of the packaging and
items and contact us within 7 days of delivery. We will arrange a replacement or refund.
• Incorrect address: Please verify your shipping address at checkout. We are not responsible for
orders shipped to an incorrectly provided address. If you notice an error, contact us immediately
— we can update the address only before dispatch.
9. Order Changes & Cancellations
You may request an order change or cancellation by emailing [email protected] as soon as
possible. We can only modify or cancel orders that have not yet been dispatched. Once shipped,
the order falls under our Return & Refund Policy.
10. Contact Us
For any questions about shipping, tracking, or your order:
• Customer Support Email: [email protected]
• Contact Person: Bruno Miguel
• Address: Rua Santo André Lugar Das, R. de Arcas, 4620-134 Lousada, Portugal
• Store: xrm10v-yq.myshopify.com