Refund policy

TRAVEL STORAGE ESSENTIALS
REFUND & RETURN POLICY
Effective Date: September 17, 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. This
policy applies to all our travel storage products, including travel compression bags, shoe bags, and toiletry bags.
1. RETURN ELIGIBILITY CRITERIA
To be eligible for a return, your item must meet the following conditions:
The item must be in the same condition that you received it: unworn, unused, unwashed, and in its original
packaging.
For travel compression bags, all original valves, zippers, and sealing clips must be included without damage or
puncture.
For shoe bags and toiletry bags, all zippers, waterproof linings, compartments, and hanging hooks must be
intact and free from personal hygiene contamination or liquid spills.
You must provide the receipt or proof of purchase (such as your Shopify order confirmation or order number).
2. HOW TO INITIATE A RETURN
To start a return, you can contact us at [email protected]. If your return is accepted, we will send you
instructions on how and where to send your package.
Important Note: Items sent back to us without first requesting a return will not be accepted. Customers are
responsible for return shipping costs unless the return is due to a defect or our error.
3. DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you
receive the wrong item (e.g., damaged zipper compression seal or torn lining), so that we can evaluate the issue and
make it right.
4. NON-RETURNABLE ITEMS & EXCEPTIONS
Certain items cannot be returned:
Toiletry bags that have been used with liquid cosmetics or personal care products due to hygiene standards.
Items damaged through improper use, over-compression, or sharp object punctures.
Gift cards or promotional items provided for free.
5. EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted,
make a separate purchase for the new item.

6. REFUNDS PROCESS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please
remember it can take some time for your bank or credit card company to process and post the refund too.
7. MERCHANT CONTACT INFORMATION
If you have any questions on our Return & Refund Policy, please contact our team using the details below:

Store Domain: xrm10v-yq.myshopify.com
Customer Support Email: [email protected]
Contact Person: Bruno Miguel
Business Address: Rua Santo André Lugar Das, R. de Arcas, 4620-134 Lousada, Portugal

(PT)